Regulations of the Hotel Wloski

The regulations of the Hotel Wloski

1. General regulations

1. Definitions

Regulation – these regulations.

Hotel – The Hotel Włoski, Dolna Wilda 8, 61-552 Poznań, structure’s category ***,

The owner of the hotel – HOTEL WŁOSKI (NIP: 7771102742, REGON: 300934880), Dolna Wilda 8, 61-552 Poznań,

Websites: www.hotelwloski.pl and all subpages,

Services – accommodation in the hotel’s rooms for a specified period of time (a specified day or a period of time) and other services offered by the hotel associated with this accommodation, which has been closely described on the hotel’s websites.

Check-in/Check-out – the period between 14:00 and 12:00 of the next day,

Regular rates – the rates for the hotel’s services with tax in Polish złoty (PLN) that apply to the hotel’s services offered over the period of time between 14:00 on Mondays and 12:00 on Fridays (four days), except periods of time that fall into Fair Rates category.

Weekend rates – the rates for the hotel’s services with tax in Polish złoty (PLN) that apply to the hotel’s services offered over the period of time between 14:00 on Fridays and 12:00 on Mondays (3 days), except periods of time that fall into Fair Rates category.

Poznań International Fair – Poznań International Fair LLC, with its registered seat in Poznań at Głogowska 14, 60-734 Poznań, KRS 0000202703, NIP: 777-00-00-488, REGON: 004870933, District Court Poznań – Nowe Miasto and Wilda In Poznań, 7^th National Court Register, capital: 42 310 200,00 złotych.

Fair – fair events organized by the Poznań International Fair under the names of: POLAGRA-FOOD – International Trade Fair of Food Processing Technologies, BUDMA – International Construction and Architecture Fair, MEBLE POLSKA – Furniture Fair, REKLAMA 360 – International Publicity and Advertisement Typography Fair, LOOK – Cosmetics Forum, INNOWACJE – TECHNOLOGIE – MASZYNY POLSKA, TOUR SALON – Trade Fair of Regions and Tourism Products, POLEKO –International Environmental Protection Fair.

Big Medical Conferences – conferences, gatherings or conventions organized by different subjects for doctors and representatives of medical branch,

Fair rates — the rates for the hotel’s services with tax in Polish złoty (PLN) that apply to the hotel’s services offered over the period of time between 14:00 of the day before the Fair and 12:00 of the last day of the Fair. The term Fair rates includes the prices for the Fair “A”, Fair “B” and Big Medical Conferences.

Fair “A” rates — the rates for the hotel’s services for the duration of the Poznań International Fair under the names of: POLAGRA-FOOD – International Trade Fair of Food Processing Technologies, BUDMA – International Construction and Architecture Fair, MEBLE POLSKA – Furniture Fair, PGA – Gaming Fair, INNOWACJE – TECHNOLOGIE – MASZYNY POLSKA.

Fair “B” rates — the rates for the hotel’s services for the duration of the Poznań International Fair under the names of: REKLAMA 360 – International Publicity and Advertisement Typography Fair, LOOK – Cosmetics Forum, TOUR SALON – Trade Fair of Regions and Tourism Products, POLEKO –International Environmental Protection Fair, GARDENIA – International Garden and Landscape Architecture, Fashion Fair, MOTOR SHOW – Automotive Fair, INSTALACJE –International Trade Fair of Installations and equipment (Fair dates available at https://www.mtp.pl/pl/).

The rates for the Big Medical Conferences – the rates for the hotel’s services that apply for the duration of Big Medical Conferences.

Reservation – an information provided by the customer regarding customer’s intention to use the hotel’s accommodations and other hotel’s services on a given day or period of time.

Reservation system – the software used to make reservations in the Hotel Włoski, subsequent forms available at https://system.hotelwloski.com/booking?execution=e1s1 which allow to make a reservation by following the steps: providing the period of time during which the customer intends to benefit from the hotel’s services, choosing types of services, providing the customer’s data including contact information, specifying payment method including eventual obligatory prepayment; Before completing the reservation (before selecting “ORDER WITH OBLIGATORY PAYMENT”), the reservation system provides customer with:

1. Information on the options selected by the customer: names and short description of the chosen services, period during which the customer will benefit from the hotel’s services, gross prices (with tax) of every service chosen by the customer, total price (with tax) of the services chosen by the customer, specified time and method of payment for the hotel’s services providing the payment documentation or specifying obligatory prepayment, providing the time and the method of the prepayment (only when the customer is an entrepreneur).
2. Contents of the data processing clause,
3. Contents of the regulations,

Wherein familiarizing and accepting the data processing clause and the regulations is voluntary, however, necessary to make a reservation, namely, without familiarizing and accepting the data processing clause and the regulations the reservation cannot be made – choosing “ORDER WITH OBLIGATORY PAYMENT”.

Customer – the subject that uses the reservation system to make a reservation or already made a reservation: a natural person with full capacity of legal act or legal person or subject with no legal status, under the name of which a natural person acts with a full capacity of legal act.

Prepayment – customer’s partial or full payment of the due amount for the hotel’s services. Making a prepayment is acceptable by cash, by a bank transfer to the owner’s bank account number provided on the reservation system form, by a chargeback of customer’s credit or payment card (acceptable cards: VISA, Mastercard, Maestro, Diner Club, American Express, JCB) by providing: card’s number (without spaces between the numbers), expiration date. Credit or payment cards are operated on using POLCARD system, the provided data is safeguarded with SSL encryption protocol. The obligatory prepayment applies only to customers that are entrepreneurs.

Guest – anatural person benefiting from the hotel’s services.

Consumer – anatural person performing a legal act not necessarily connected with that person’s business or occupational activities.

Entrepreneur – alegal or natural person and or an organization entity that is not a legal person whose legal rights are granted by a separate act – performing a business or occupational activity. The term entrepreneur additionally refers to members of partnerships performing legal acts connected with their business or occupational activities.

Contract – a contract between the owner of the Hotel Włoski and its customer pertaining to the sale of the hotel’s services. The contract between the owner of the hotel and the client comes into force the moment the client receives a confirmation via e-mail titled “Booking confirmation at the Hotel Włoski”.

Cancelling a reservation – resignation from the hotel’s services defined by the reservation or the contract.

2. In order to be able to access the hotel’s websites a telecommunication equipment, with operational web browser, activated supporting “cookies” files and javascript , which allows to display images in 1024×768 resolution is required. The owner of the hotel recommends using latest antivirus software.

3. The owner of the hotel can be contacted at:

1. Phone number: + 48 61 833 52 62,
2. Fax: + 48 61 833 52 61,
3. E-mail: info@hotelwloski.pl

The owner of the hotel can be contacted at phone number: + 48 61 833 52 62 or fax + 48 61 833 52 61, as well as via e-mail – by sending a message to the above mentioned e-mail address – 24 hours a day.

4. Correspondence address: Hotel Włoski, Dolna Wilda 8, 61-552 Poznań.

4. Sending illegal content or content violating the common decency via e-mail or the reservation system is prohibited.

2. The regulations of benefitting from the hotel’s services.

The hotel’s management kindly requests that every customer follows the hotel’s regulations provided below in order to guarantee a calm and safe stay for every guest.

1. The rooms in the hotel are reserved for the purpose of a daily accommodation.
2. If the guest does not specify the duration of the reservation it is assumed the reservation was made for a day.
3. The check-in starts at 14:00 and ends at 12:00 of the next day.
4. If the customer wishes to prolong the duration of the accommodation provided on the day of the arrival or via the reservation confirmed by the owner of the hotel, the guest should announce such intentions at the reception before 10:00 of the day the accommodation expires.
5. All requests to prolong the duration of the accommodation are taken into consideration based on the availability of rooms.
6. The guest is not allowed to share the room with a third party even if the duration of the accommodation did not expire.
7. The guest’s visitor that did not make a reservation in the hotel is allowed to stay at the guest’s room from 8:00 to 16:00. The guest takes full responsibility for the visitor.
8. The hotel may refuse to receive the visitor if the visitor did not follow the regulations of the Hotel Włoski during his previous visits, which caused damage to the hotel’s property or disturbed other guests, the hotel’s employees or other individuals currently staying at the hotel.
9. The hotel provides services in accordance to its category and standards. In case of any objections as to the services the guest is kindly asked for an immediate feedback at the hotel’s reception desk, which will allow the employees to act accordingly.
10. The hotel is obligated to:

1. Provide a professional and kind service,
2. Clean the rooms and manage repairs during the absence of the guest or in the guest’s presence under the guest’s clear request and consent,
3. Provide a calm and safe stay as well as keep the guest’s information classified,
4. Keep the technical equipment maintained.

11. Upon the guest’s request the hotel’s employees will provide a complimentary services provided below:

1. Provide information regarding the stay and transportation links,
2. Make a “Wake-up call” at a selected time,
3. Store a luggage (the hotel’s employees may refuse to store the luggage for the period other than the guest’s stay or depending if the luggage is presumed as non-personal), unless the luggage is prohibited by the law,
4. Store (during the guest’s stay) money, securities and other valuable items, especially jewelry and other items of a scientific or artistic value; the hotel’s employees may refuse to store the above mentioned items only if the items compromise the safety, are too valuable for the hotel’s size and standards or the items are simply too big to store, unless the law prohibits such items.

12. The owner of the hotel is responsible for any lost or damaged items brought into the hotel by the subjects benefiting from the hotel’s services in accordance to Article 846-849 of 23/04/1964 of the Civil Law (consolidated text, Dz. U., [Journal of Law], 2014, item 121, 827) unless agreed upon differently by the owner and the guest.
13. The guest should inform the hotel’s employees about the damage immediately.
14. The curfew starts from 22:00 until 7:00 of the next day.
15. The actions of the guest or any other person staying at the hotel should not disturb the rest of the guests. The hotel may refuse to offer further services to an individual violating this regulation.
16. The guest should check whether the door is closed when leaving the room.
17. The guest is responsible for the damage of the hotel’s equipment and technical devices being the result of the guest’s or the visitor’s actions.
18. Due to the fire control system the use of heaters, electrical irons and other similar devices that are not part of the room’s equipment is prohibited.
19. Personal equipment left by the guest in the room will be sent to the address of record provided by the guest. If the consent to keep the record of personal data after the hotel’s services expires was not given the equipment will be stored for 3 (three) months.

3. Making or cancelling a reservation

1. The reservations can be made 24 hours per day.
2. The information provided on the hotel’s website, including the information regarding the hotel’s services, prices: regular, weekend or fair, serve as an invitation to sign the contract rather than as an offer. The reservation system contains prices (with tax) for the services offered by the hotel applicable when making a reservation, including the total amount (with tax) for the services selected by the customer.
3. The reservation for the period of the regular or weekend rates, including the guest’s travel time, before 18:00 of the first day of the hotel’s service does not require a prepayment. If the guest fails to arrive before 18:00 of the first day of the hotel’s services, the reservation expires.
4. The reservation for the period of the regular or weekend rates with arrival planned after 18:00 of the first day of the hotel’s services requires the prepayment in case of guests who are entrepreneurs. The prepayment is equal to the price of the hotel’s services during the period of the first day of reservation. The gross amount of the prepayment (with tax) is provided in the reservation system.
5. The reservation for the period of the regular or weekend rates in case of making a reservation of the hotel’s services for five or more rooms requires the prepayment in case of guests who are entrepreneurs. The prepayment is equal to the price of the hotel’s services during the entire period of the reservation. The gross amount of the prepayment (with tax) is provided in the reservation system.
6. The reservation for the period of the fair rates, requires the prepayment in case of guests who are entrepreneurs. The prepayment is equal to the price of the hotel’s services during the entire period of the reservation. The gross amount of the prepayment (with tax) is provided in the reservation system.
7. After the customer selects “Order with Obligatory Payment” in the reservation system, that is, after the reservation is made, the processing of the personal data provided by the customer takes place.
8. The processing of the personal data provided in the reservation occurs immediately, not later than after 2 minutes from the moment of the selection of “Order with Obligatory Payment”.
9. The customer receives a confirmation message on the e-mail provided in the reservation system, titled “Booking confirmation at the Hotel Włoski”, which provides:

1. The confirmation of the contract, with contact information to the hotel and the owner, the customer’s data, including contact information, names and descriptions of the hotel’s services included in the contract with a date or a period of the accommodation in the hotel’s rooms, gross price (with tax), total price (with tax) for the hotel’s services included in the contract with information on the time and method of the full payment (price) for the hotel’s services as well as the payment documentation,
2. The hotel’s and the owner’s contact information provided in the 1^st (3) section of the regulations,
3. The information on the time and the method of the prepayment (if the prepayment is required, only when the customer is an entrepreneur),
4. The information on the conditions of a complaint with the owner’s contact information where the customer can send complaints,
5. The information on the irrevocability of the contract,
6. The contents of the regulation.

10. The moment the client receives the booking confirmation is the moment the contract between the owner and the client comes into force, in accordance with the conditions from the reservation.
11. The prices for the hotel’s services described in the reservation system accepted by the customer upon selection of “Order with Obligatory Payment” are final and total amount with tax or taxes, that the customer is obligated to pay for the services included in the reservation offered by the hotel.
12. The payment for the hotel’s services, with the eventual obligatory prepayment, should occur at the hotel on the day of the customer’s arrival at the hotel and can be made with: cash, bank transfer to the owner’s bank account or by a chargeback of the customer’s credit or payment card (acceptable cards: VISA, Mastercard, Maestro, Diner Club, American Express, JCB), by providing: card’s number (without spaces between the numbers) and expiration date. Credit or payment cards are operated on using POLCARD system, the provided data is safeguarded with SSL encryption protocol. Finalizing the payment (paying the price) is the condition under which the hotel’s room keycard can be given.
13. The obligatory prepayment applies to clients who are entrepreneurs, to reservations for the period of regular and weekend rates when the customer’s arrival is planned after 18:00 of the first day of the hotel’s services mentioned in the reservation, to reservations for the period of regular and weekend rates when the reservation of the hotel’s services including accommodations at the hotel is made for five or more rooms and to reservations for the period of the fair rates. The prepayment has to be made and a confirmation has to be sent to info@hotelwloski.pl within the specified time frame, provided on the prepayment confirmation, for the reservation to be valid. If the prepayment is not made within the above mentioned time frame the reservation expires. The prepayment can be made by cash at the hotel’s reception or via a bank transfer (it is necessary to provide the customer’s name and last name or the company/group name and the date of the reservation in the title of the transfer) or by a chargeback of customer’s credit or payment card (acceptable cards: VISA, Mastercard, Maestro, Diner Club, American Express, JCB) by providing: card’s number (without spaces between the numbers), expiration date. Credit or payment cards are operated on using POLCARD system, the provided data is safeguarded with SSL encryption protocol.
14. The consumer is obligated to pay only for those services that were agreed upon during the reservation process. Additional expenses will be incurred only after the consumer agrees upon them.
15. The reservation is in effect until 18:00 on the day of the customer’s arrival at the hotel specified on the reservation unless a different time frame is clearly specified during the reservation process. Such restriction is included in the reservation system form as well as in the booking confirmation.
16. Cancelling a reservation can be made by sending an e-mail to: info@hotelwloski.pl or by a phone call at + 48 61 833 52 62. In the case of a cancellation of the reservation which included a prepayment (applies to customers who are entrepreneurs) the amount of the prepayment is retained by the owner of the hotel, with no refunds.
17. Every service offered by the hotel is carried out with utmost care and with the highest standards in accordance with the hotel’s category.
18. Every service offered by the hotel is carried out over the period and on the terms specified by the contract – the reservation accepted by the owner of the hotel.

4. Complaints

1. The owner of the hotel takes responsibility for every service carried out not according to the contract.
2. The complaints can be made personally at the hotel’s reception or via:
   1. Phone call: + 48 61 833 52 62,
   2. Fax: + 48 61 833 52 61,
   3. E-mail: info@hotelwloski.pl.
      The owner of the hotel can be contacted at phone number: + 48 61 833 52 62 or fax + 48 61 833 52 61, as well as via e-mail – by sending a message to the above mentioned e-mail address – 24 hours a day.
   4. Correspondence address: Hotel Włoski, Dolna Wilda 8, 61-552 Poznań.
3. A complaint should be made within the 30 days from the day the contract ends (customer’s departure).
4. Making a complaint is voluntary and not filing one does not decline the customer’s right to legal proceedings when asserting the customer’s rights.
5. The complaints can relate to:

1. 1. Failure to fulfill the hotel’s services within the time frame specified in the contract
   2. Failure to maintain the hotel’s services in accordance with the hotel’s standards specified in the contract
   3. Incorrect billing for the hotel’s services

Any additional irregularities stated by the customer in regard to the hotel’s services included in the contract.

6. For the purpose of a prompt handling of the complaint the owner of the hotel kindly asks to describe the complaint stated by the customer or the guest in regard to any irregularities of the services included in the contract, with the date of the occurrence, the room number, the type of the irregularity, the damage suffered by the customer or by the guest, with the evidence of the damage and expected compensation.
7. In case the customer’s complaint is deemed valid, the customer receives a full compensation for the hotel’s services paid by the customer as well as the compensation for the damage suffered.
8. The owner of the hotel will review the complaint within 14 (fourteen) days from the day the complaint is received. If the owner of the hotel fails to review the complaint within 14 (fourteen) days from the day the complaint is received, the complaint is deemed valid.

5. The right to withdraw from the contract.

In accordance to article 38(12) from 30/05/2014 regarding consumer protection (Dz. U. [Journals of Law] 2014, item 827), the consumer shall not be entitled to withdraw from an off-premises contract or from a distance contract, in relation to contracts for accommodation services other than for residential purposes, transportation of goods, car rental, gastronomic services, leisure services, or entertainment, sport or cultural events, if the contract specifies a day or a period of provision of the service, therefore the hotel’s services included in the contract with a specified day or period of the provision of the services, the consumer is not entitled to withdraw from the contract.

Personal data protection.

1. The administrator of personal data in accordance to act of 29/08/1997 regarding personal data protection (consolidated text, Dz. U. [Journals of Law] 2002, no. 101, item 926, amended) is HOTEL WŁOSKI (NIP: 7771102742, REGON: 300934880), Dolna Wilda 8, 61-552 Poznań, entered in Central Registration And Information On Business.
2. Any information in regard to the consumer’s rights deriving from the processing of the customer’s personal data is provided in the regulations of personal data protection as well as on the hotel’s website www.hotelwloski.pl and at the hotel’s reception.

6. Final provisions.

1. Any matters not mentioned in these regulations find application in the Civil Code.
2. The resolutions provided in these regulations do not alter, disregard or modify the consumer’s rights, that are the result of the law (hereinafter called: mandatory regulations). In any conflicts between these regulations and the mandatory regulations, the latter will apply.
3. Brands, names of services, names of the Fairs, as well as the name of the organizer of the Fair and the description of these events presented on the hotel’s websites or in the regulations are the property of the owners of the above mentioned subjects and are used for the informational purposes. These subjects are protected by law. Copying images, descriptions or any other parts of the hotel’s websites only with the owner’s permission.
4. These regulations are available at www.hotelwloski.pl.
5. The customer has the right to read or copy the contents of the regulations using telecommunication devices.
6. Any changes to the regulations may apply only if there is a valid reason but not before notifying the customers by publishing a consistent regulations on the hotel’s website www.hotelwloski.pl. Changed or modified regulations come into force after the conditions required by the law are met, only for legal relationships that are the result of such changes or modifications coming to force.
7. Changes to the regulations will not influence the rights of the consumers benefitting from the hotel’s services or making a reservation prior to the changes to the regulations.